Help Scout: Attachment Download/Email Delay Issues
Timeline of updates
- resolved
We’re closing this out now that we’ve remediated the issue with attachments upon arrival, sorry for the trouble today! New emails are being processed as expected, and we’re working to figure out a path forward for emails received during this period that still show issues with attachments and the “Show Original” thread option. Impacted customers may hear from us as we continue to investigate the next steps to resolve outstanding attachment issues, but do reach out in the meantime if you have questions on this front.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-01-02 11:30 UTC, resolved after 51 min, 1 update(s).
- Title
- Attachment Download/Email Delay Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/4g0y3g2rtfhk
Help Scout profileRecent Help Scout incidentsAll outages on January 2, 2024Help Scout in January 2024MarkdownJSON