Help Scout: Docs: Images Missing
Timeline of updates
- resolved
Permissions are fixed and we’re closing this out. Your Docs logo, favicon, CSS file and all images should now load as expected. We're really sorry for the trouble today. Here’s a quick summary of what happened: Starting this morning around 8:30 AM EST, we changed a couple of CloudFront encryption settings that unexpectedly touched Docs assets, leading to “Access Denied” errors, which is why images and assets vanished from your Docs sites. We made a mistake, and we learned from it. We’re documenting today’s events along with adding new process checks to make sure this doesn’t happen again.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2018-04-11 13:57 UTC, resolved after 1.1 h, 1 update(s).
- Title
- Docs: Images Missing
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/279zgnsy6f67
Help Scout profileRecent Help Scout incidentsAll outages on April 11, 2018Help Scout in April 2018MarkdownJSON