Companies/Hasura/Incidents

Hasura: DDN connector builds are not completing

Timeline of updates

1. investigating2026-09-10 16:03 UTC

   We are investigating an issue where DDN connector builds are not completing. Our team is working to identify the cause and restore normal build processing.

2. investigating2026-09-10 17:23 UTC

   We've identified the root cause: an authentication change in a recent control-plane upgrade caused new connector deployments to stall in a pending state. The fix has been merged and is being rolled out now. Once deployed, we'll re-run your pending connector builds and confirm your development environment is unblocked; no changes are needed on your side.

3. monitoring2026-09-10 18:00 UTC

   We identified the root cause: an authentication change in the service that initializes connector deployments, introduced by an internal upgrade and deployed a fix at approximately 17:30 UTC. New builds started after this time are processing normally.

   Action required: builds started during the impacted window will not complete on their own. Please re-run any affected builds (ddn connector build create / ddn supergraph build create). No other action is needed.

   We are continuing to monitor and will post a final update once we have confirmed full recovery.

4. resolved2026-09-10 18:10 UTC

   Connector deployments have been processing normally since the fix was deployed. Builds started during the impacted window still need to be re-run.

Impact, status and times are the vendor’s own, as last archived. View on hasura-status.com (opens in new tab).

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