# Hasura: DDN connector builds are not completing

> Hasura status incident “DDN connector builds are not completing” on 2026-09-10: impact none (vendor’s label), 2.1 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1
Last updated: 2026-09-10T18:10:10Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-10 16:03 UTC · Resolved: 2026-09-10 18:10 UTC · Duration: 2.1 h
- Updates: 4
- [Vendor status page: https://hasura-status.com/incidents/01M260Y7AG7014HH76YXD4HTN1](https://hasura-status.com/incidents/01M260Y7AG7014HH76YXD4HTN1)
- [Company: Hasura](https://rewindex.com/company/hasura.md)

## Timeline of updates

- **investigating** 2026-09-10 16:03 UTC: We are investigating an issue where DDN connector builds are not completing. Our team is working to identify the cause and restore normal build processing.
- **investigating** 2026-09-10 17:23 UTC: We've identified the root cause: an authentication change in a recent control-plane upgrade caused new connector deployments to stall in a pending state. The fix has been merged and is being rolled out now. Once deployed, we'll re-run your pending connector builds and confirm your development environment is unblocked; no changes are needed on your side.
- **monitoring** 2026-09-10 18:00 UTC: We identified the root cause: an authentication change in the service that initializes connector deployments, introduced by an internal upgrade and deployed a fix at approximately 17:30 UTC. New builds started after this time are processing normally. Action required: builds started during the impacted window will not complete on their own. Please re-run any affected builds (ddn connector build create / ddn supergraph build create). No other action is needed. We are continuing to monitor and will post a final update once we have confirmed full recovery.
- **resolved** 2026-09-10 18:10 UTC: Connector deployments have been processing normally since the fix was deployed. Builds started during the impacted window still need to be re-run.

## Cite this

Status incident (vendor impact label: none) posted by Hasura, started 2026-09-10 16:03 UTC, resolved after 2.1 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1
- Citation: Hasura, “DDN connector builds are not completing” (2026-09-10 16:03 UTC). Archived by Rewindex: https://rewindex.com/company/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1 (CC BY 4.0).
- Markdown link: `[Hasura: DDN connector builds are not completing (2026-09-10)](https://rewindex.com/company/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1)`


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Canonical: https://rewindex.com/company/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1 · Markdown: https://rewindex.com/company/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1.md · JSON: https://rewindex.com/api/v1/companies/hasura/incidents/01M260Y7AG7014HH76YXD4HTN1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:26:44.133Z