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Grafana Cloud: High Latency in prod-ap-south-1

Impact: majorStatus: resolvedStarted Resolved (3.3 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Grafana Cloud reported a major incident in AWS India - prod-ap-south-1, with increased latency and ingestion issues affecting deployments. It started at 2026-09-03 09:32 UTC and was resolved at 2026-09-03 12:49 UTC, lasting 3 h 17 min. A fix was applied, with recovery reported at 09-03 11:37 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS India - prod-ap-south-1: IngestionMetrics - AWS India - prod-ap-south-1: IngestionAWS India - prod-ap-south-1Grafana - AWS India - prod-ap-south-1AWS India - prod-ap-south-1Logs - AWS India - prod-ap-south-1AWS India - prod-ap-south-1: IngestionTraces - AWS India - prod-ap-south-1: Ingestion

Timeline of updates

  1. investigating

    We are currently investigating an issue impacting deployments in prod-ap-south-1. Impacted customers may be experiencing increased latency and issues with ingestion.

  2. monitoring

    A fix has been applied and we are seeing signs of recovery. We will continue to monitor the recovery.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grafana Cloud profile · Recent Grafana Cloud incidents · Markdown · JSON