# Grafana Cloud: High Latency in prod-ap-south-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-03 09:32 UTC · Resolved: 2026-09-03 12:49 UTC · Duration: 3.3 h
- Updates: 3 · Affected components: AWS India - prod-ap-south-1: Ingestion, Metrics - AWS India - prod-ap-south-1: Ingestion, AWS India - prod-ap-south-1, Grafana - AWS India - prod-ap-south-1, AWS India - prod-ap-south-1, Logs - AWS India - prod-ap-south-1, AWS India - prod-ap-south-1: Ingestion, Traces - AWS India - prod-ap-south-1: Ingestion
- [Vendor status page: https://stspg.io/f6h7k3lq3v62](https://stspg.io/f6h7k3lq3v62)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud reported a major incident in AWS India - prod-ap-south-1, with increased latency and ingestion issues affecting deployments. It started at 2026-09-03 09:32 UTC and was resolved at 2026-09-03 12:49 UTC, lasting 3 h 17 min. A fix was applied, with recovery reported at 09-03 11:37 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-03 09:32 UTC: We are currently investigating an issue impacting deployments in prod-ap-south-1. Impacted customers may be experiencing increased latency and issues with ingestion.
- **monitoring** 2026-09-03 11:37 UTC: A fix has been applied and we are seeing signs of recovery. We will continue to monitor the recovery.
- **resolved** 2026-09-03 12:49 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-03 09:32 UTC: [Major incident: High Latency in prod-ap-south-1](https://rewindex.com/change/i8be306aeedb714.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/mdbl0xl76v3q · Markdown: https://rewindex.com/company/grafana-cloud/incidents/mdbl0xl76v3q.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/mdbl0xl76v3q · Generated 2026-10-18T12:35:22.751Z