Gorgias change history: Increased latency in the ai agent

Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated.