Gorgias change history: [AI Agent][API] Elevated 5XX errors on the AI Agent API

Gorgias reported a major AI Agent API incident from 2026-07-16 13:56 UTC to 2026-07-16 14:26 UTC, lasting 29 min. Elevated 5XX errors meant some requests could fail or be delayed, and automated responses on affected tickets might not be sent. The incident was resolved; no specific cause or fix was disclosed.