Changes / Gorgias / [AI Agent][API] Elevated 5XX errors on the AI Agent API
Gorgias: Major incident: [AI Agent][API] Elevated 5XX errors on the AI Agent API
Summary
Gorgias reported a major AI Agent API incident from 2026-07-16 13:56 UTC to 2026-07-16 14:26 UTC, lasting 29 min. Elevated 5XX errors meant some requests could fail or be delayed, and automated responses on affected tickets might not be sent. The incident was resolved; no specific cause or fix was disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [AI Agent][API] Elevated 5XX errors on the AI Agent API
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-16 13:56 UTC
Before: not present
After: 2026-07-16 14:26 UTC
Before: not present
After: AI Agent, Automate - AI Agent
Before: not present
After: We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [AI Agent][API] Elevated 5XX errors on the AI Agent API (this change) Gorgias reported a major AI Agent API incident from 2026-07-16 13:56 UTC to 2026-07-16 14:26 UTC, lasting 29 min. Elevated 5XX errors meant some requests could fail or be delayed, and automated responses on affected tickets might not be sent. The incident was resolved; no specific cause or fix was disclosed. | Major incident |