Gorgias change history: AI Agent degraded performance

Gorgias reported a major degradation affecting AI Agent and Ticket Translation, with higher latency caused by a third-party LLM provider outage. It started at 2026-05-27 15:28 UTC and was resolved at 2026-05-28 06:07 UTC, lasting 14 h 38 min. Gorgias switched LLM providers and reported gradual improvement before resolution.