Google Workspace: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.

MinorStatus: resolvedStarted 2025-11-12 17:00 UTCResolved 2025-11-12 21:45 UTC (4.8 h)9 updateswww.google.com

Affected components: Google DocsGoogle FormsGoogle SheetsGoogle Slides

Timeline of updates

service information2025-11-12 18:44 UTC
Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
Workaround:
None at this time.
service information2025-11-12 19:05 UTC
Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
Workaround:
None at this time.
service information2025-11-12 19:46 UTC
Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
Workaround:
None at this time.
service disruption2025-11-12 20:08 UTC
Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround:
None at this time.
service disruption2025-11-12 20:57 UTC
Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround:
None at this time.
service disruption2025-11-12 21:18 UTC
Title:
We are investigating access issues with multiple workspace products.
Description:
We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST.
Our engineering team is actively investigating the issue.
We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details.
Symptoms:
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround:
Impacted customers may try and reboot their routers as a potential workaround.
Customers may also try to access via a mobile device..
service disruption2025-11-12 22:24 UTC
Title
We are mitigating the access issues with multiple workspace products.
Description
Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue.
We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details.
Customer Symptoms
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround
Affected customers may try accessing via a mobile device.
service disruption2025-11-12 23:32 UTC
Title
We are mitigating the access issues with multiple workspace products.
Description
Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue.
We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details.
Customer Symptoms
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround
Affected customers may try accessing via a mobile device.
resolved2025-11-13 01:23 UTC
Title
Access issues with Workspace products are now mitigated.
Description
The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST.
The root cause was associated with a third party and external to Google infrastructure.
We thank you for your patience while we worked on resolving the issue.
Customer Symptoms
A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms.
Workaround
Not applicable.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 19
First version captured 17:47 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash 422674106bd4295f…
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Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Google Workspace, started 2025-11-12 17:00 UTC, resolved after 4.8 h, 9 update(s).

Title: **Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.
Vendor: Google Workspace
Date: 2025-11-12 17:00 UTC
URL: https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps

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