# Google Workspace: **Title:**

> Google Workspace status incident “**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the

Canonical: https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps
Last updated: 2025-11-13T01:23:33Z

We are investigating access issues with multiple workspace products.
**Description:**
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
**Workaround:**
None at this time.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-12 17:00 UTC · Resolved: 2025-11-12 21:45 UTC · Duration: 4.8 h
- Updates: 9 · Affected components: Google Docs, Google Forms, Google Sheets, Google Slides
- [Vendor status page: https://www.google.com/appsstatus/dashboard/incidents/viWmkGEagnWrqYfb7VpS](https://www.google.com/appsstatus/dashboard/incidents/viWmkGEagnWrqYfb7VpS)
- [Company: Google Workspace](https://rewindex.com/company/google-workspace.md)

## Timeline of updates

- **service information** 2025-11-12 18:44 UTC: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
- **service information** 2025-11-12 19:05 UTC: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
- **service information** 2025-11-12 19:46 UTC: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
- **service disruption** 2025-11-12 20:08 UTC: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: None at this time.
- **service disruption** 2025-11-12 20:57 UTC: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: None at this time.
- **service disruption** 2025-11-12 21:18 UTC: Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team is actively investigating the issue. We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: Impacted customers may try and reboot their routers as a potential workaround. Customers may also try to access via a mobile device..
- **service disruption** 2025-11-12 22:24 UTC: Title We are mitigating the access issues with multiple workspace products. Description Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details. Customer Symptoms Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround Affected customers may try accessing via a mobile device.
- **service disruption** 2025-11-12 23:32 UTC: Title We are mitigating the access issues with multiple workspace products. Description Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details. Customer Symptoms Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround Affected customers may try accessing via a mobile device.
- **resolved** 2025-11-13 01:23 UTC: Title Access issues with Workspace products are now mitigated. Description The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to Google infrastructure. We thank you for your patience while we worked on resolving the issue. Customer Symptoms A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR\_SSL\_PROTOCOL\_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround Not applicable.

## Cite this

Status incident (vendor impact label: minor) posted by Google Workspace, started 2025-11-12 17:00 UTC, resolved after 4.8 h, 9 update(s).

- Canonical URL: https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps
- Citation: Google Workspace, “**Title:**
We are investigating access issues with multiple workspace products.
**Description:**
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
**Workaround:**
None at this time.” (2025-11-12 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps (CC BY 4.0).
- Markdown link: `[Google Workspace: **Title:**
We are investigating access issues with multiple workspace products.
**Description:**
We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST
Our engineering team continues to investigate the issue.
We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs.
**Workaround:**
None at this time. (2025-11-12)](https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps)`


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Canonical: https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps · Markdown: https://rewindex.com/company/google-workspace/incidents/viwmkgeagnwrqyfb7vps.md · JSON: https://rewindex.com/api/v1/companies/google-workspace/incidents/viwmkgeagnwrqyfb7vps · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:29:32.930Z