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Google Workspace: **Summary** NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features. **Description** We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier. Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan. We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details. **Customer Symtomps** Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. **Workaround** None at this time

MinorStatus: resolvedStarted Resolved (5.6 h)3 updateswww.google.com (opens in new tab)

Affected components: Gemini Notebook

Timeline of updates

  1. service information

    Summary
    NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features.
    Description
    We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.
    Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.
    We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details.
    Customer Symtomps
    Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.
    Workaround
    None at this time

  2. service disruption

    Title
    NotebookLM customers are experiencing an issue where all premium account tiers are being incorrectly downgraded to free.
    Description
    We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.
    Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.
    We will provide an update by Tuesday, 2026-05-19 22:00 PDT with current details.
    Symptoms
    Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.
    Workaround
    None at this time.

  3. resolved

    Title
    NotebookLM customers may have experienced an issue where all premium account tiers are being incorrectly downgraded to free.
    Description
    The issue with NotebookLM has been resolved for all affected users as of Tuesday, 2026-05-19 21:04 PDT.
    From preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts.
    The issue was mitigated by restoring the system to a previous stable state, which successfully reinstated the appropriate service tiers for all affected accounts.
    We thank you for your patience while we worked on resolving the issue.
    Symptoms
    Customers may have noticed lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.
    Workaround
    None at this time.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Google Workspace, started 2026-05-19 22:29 UTC, resolved after 5.6 h, 3 update(s).

Title
**Summary** NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features. **Description** We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier. Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan. We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details. **Customer Symtomps** Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics. **Workaround** None at this time
Vendor
Google Workspace
Date
URL
https://rewindex.com/company/google-workspace/incidents/jjs1u2ffkryhjaacpvvv

Google Workspace profileRecent Google Workspace incidentsAll outages on May 19, 2026Google Workspace in May 2026MarkdownJSON