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CompaniesGoogle WorkspaceIncidents

Google Workspace: **Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. **Workaround:** None at this time.

No impact listedStatus: resolvedStarted Resolved (2 d)2 updateswww.google.com (opens in new tab)

Affected components: Google Workspace Support

Timeline of updates

  1. service information

    Summary:
    A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
    Description:
    We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
    Our engineering team continues to investigate the issue.
    We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
    We apologize to all who are affected by the disruption.
    Symptoms:
    A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
    Workaround:
    None at this time.

  2. resolved

    Summary:
    A subset of customers might have experienced UI issue while uploading the files to Google Support via Chat.
    Description:
    The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST.
    The issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version.
    We thank you for your patience while we worked on resolving the issue.
    Symptoms:
    A subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message.
    Workaround:
    Not applicable as the issue has been resolved.
    None at this time.

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Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Google Workspace, started 2025-11-14 18:05 UTC, resolved after 2 d, 2 update(s).

Title
**Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. **Workaround:** None at this time.
Vendor
Google Workspace
Date
URL
https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi

Google Workspace profileRecent Google Workspace incidentsAll outages on November 14, 2025Google Workspace in November 2025MarkdownJSON