# Google Workspace: **Summary:**

> Google Workspace status incident “**Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our

Canonical: https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi
Last updated: 2025-11-17T04:11:45Z

A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
**Description:**
We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
**Workaround:**
None at this time.

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-11-14 18:05 UTC · Resolved: 2025-11-17 03:10 UTC · Duration: 2 d
- Updates: 2 · Affected components: Google Workspace Support
- [Vendor status page: https://www.google.com/appsstatus/dashboard/incidents/EzZso1djQQfwqEmiJuDi](https://www.google.com/appsstatus/dashboard/incidents/EzZso1djQQfwqEmiJuDi)
- [Company: Google Workspace](https://rewindex.com/company/google-workspace.md)

## Timeline of updates

- **service information** 2025-11-17 02:29 UTC: Summary: A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. Description: We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. Symptoms: A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. Workaround: None at this time.
- **resolved** 2025-11-17 04:11 UTC: Summary: A subset of customers might have experienced UI issue while uploading the files to Google Support via Chat. Description: The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST. The issue was due to a recent code change. Our engineers have mitigated the issue by rolling back the system to a previous version. We thank you for your patience while we worked on resolving the issue. Symptoms: A subset of customers using Chat to Google Support might have encountered a UI issue where uploaded files appeared as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files were successfully uploaded and accessible by clicking on the blank message. Workaround: Not applicable as the issue has been resolved. None at this time.

## Cite this

Status incident (vendor impact label: none) posted by Google Workspace, started 2025-11-14 18:05 UTC, resolved after 2 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi
- Citation: Google Workspace, “**Summary:**
A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
**Description:**
We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
**Workaround:**
None at this time.” (2025-11-14 18:05 UTC). Archived by Rewindex: https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi (CC BY 4.0).
- Markdown link: `[Google Workspace: **Summary:**
A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
**Description:**
We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
**Workaround:**
None at this time. (2025-11-14)](https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi)`


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Canonical: https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi · Markdown: https://rewindex.com/company/google-workspace/incidents/ezzso1djqqfwqemijudi.md · JSON: https://rewindex.com/api/v1/companies/google-workspace/incidents/ezzso1djqqfwqemijudi · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:31:12.575Z