CompaniesGoogle WorkspaceIncidents
Google Workspace: **Title:** Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. **Description:** Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 18:00 PDT. **Symptoms:** - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. **Workaround:** The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
Affected components: Gmail
Timeline of updates
- service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 18:00 PDT.
Symptoms:
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 20:30 PDT.
Symptoms:
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Wednesday, 2026-09-23 10:00 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Wednesday, 2026-09-23 17:00 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
We will provide our next update by Thursday, 2026-09-24 10:00 PDT
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
We will provide our next update by Thursday, 2026-09-24 16:00 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - service information
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
We will provide our next update by Thursday, 2026-09-24 18:30 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com (opens in new tab) on their mobile browsers. - resolved
summary
Gmail Android App users on the previous Gmail Android release may have experienced issues accessing their inbox.
Description
The issue with Gmail Android App has been resolved for all affected users as of Thursday, 2026-09-24 11:00 PDT.
We thank you for your patience while we worked on resolving the issue.
Symptoms
Users on the Gmail Android app may observe sudden, unexpected account logout.
Upon re-login, the process completes but the app may fail to recognize the account.
Users may receive an error message stating the account is already added.
Workaround
A fix has been rolled out with the latest version of the Gmail Android app. Users can update to the latest version within the Play Store to resolve this issue.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
8395df2974cc1f3a…
Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Google Workspace, started 2026-09-18 05:00 UTC, resolved after 7 d, 8 update(s).
- Title
- **Title:** Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. **Description:** Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 18:00 PDT. **Symptoms:** - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. **Workaround:** The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- Vendor
- Google Workspace
- Date
- URL
- https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx
Google Workspace profileRecent Google Workspace incidentsAll outages on September 18, 2026Google Workspace in September 2026MarkdownJSON