# Google Workspace: **Title:**

> Google Workspace status incident “**Title:** Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. **Description:** Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information

Canonical: https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx
Last updated: 2026-09-25T00:04:24Z

Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
**Description:**
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 18:00 PDT.
**Symptoms:**
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
**Workaround:**
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-18 05:00 UTC · Resolved: 2026-09-24 18:00 UTC · Duration: 7 d
- Updates: 8 · Affected components: Gmail
- [Vendor status page: https://www.google.com/appsstatus/dashboard/incidents/B5V4MfnVp97nxoTYbxdX](https://www.google.com/appsstatus/dashboard/incidents/B5V4MfnVp97nxoTYbxdX)
- [Company: Google Workspace](https://rewindex.com/company/google-workspace.md)

## Timeline of updates

- **service information** 2026-09-22 21:38 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 18:00 PDT. Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **service information** 2026-09-23 00:49 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 20:30 PDT. Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the account. - Users receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **service information** 2026-09-23 02:56 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Wednesday, 2026-09-23 10:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **service information** 2026-09-23 16:35 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Wednesday, 2026-09-23 17:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **service information** 2026-09-24 00:10 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 10:00 PDT Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **service information** 2026-09-24 16:02 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 16:00 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **service information** 2026-09-24 22:29 UTC: Title: Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. Description: Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated. We will provide our next update by Thursday, 2026-09-24 18:30 PDT. Symptoms: - Users on the Gmail Android app may observe sudden, unexpected account logout. - Upon re-login, the process completes but the app may fail to recognize the account. - Users may receive an error message stating the account is already added. Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store. Alternatively, users can access https://mail.google.com on their mobile browsers.
- **resolved** 2026-09-25 00:04 UTC: summary Gmail Android App users on the previous Gmail Android release may have experienced issues accessing their inbox. Description The issue with Gmail Android App has been resolved for all affected users as of Thursday, 2026-09-24 11:00 PDT. We thank you for your patience while we worked on resolving the issue. Symptoms Users on the Gmail Android app may observe sudden, unexpected account logout. Upon re-login, the process completes but the app may fail to recognize the account. Users may receive an error message stating the account is already added. Workaround A fix has been rolled out with the latest version of the Gmail Android app. Users can update to the latest version within the Play Store to resolve this issue.

## Cite this

Status incident (vendor impact label: none) posted by Google Workspace, started 2026-09-18 05:00 UTC, resolved after 7 d, 8 update(s).

- Canonical URL: https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx
- Citation: Google Workspace, “**Title:**
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
**Description:**
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 18:00 PDT.
**Symptoms:**
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
**Workaround:**
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.” (2026-09-18 05:00 UTC). Archived by Rewindex: https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx (CC BY 4.0).
- Markdown link: `[Google Workspace: **Title:**
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
**Description:**
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 18:00 PDT.
**Symptoms:**
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
**Workaround:**
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers. (2026-09-18)](https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx)`


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Canonical: https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx · Markdown: https://rewindex.com/company/google-workspace/incidents/b5v4mfnvp97nxotybxdx.md · JSON: https://rewindex.com/api/v1/companies/google-workspace/incidents/b5v4mfnvp97nxotybxdx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:52:30.377Z