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Gong: Gong CRM is currently affected by a service disruption at Salesforce

Affected components: ForecastEngage

Timeline of updates

1. monitoring2026-09-16 09:24 UTC

   We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.

2. monitoring2026-09-16 10:40 UTC

   We are working to ensure service is fully restored for all customers. Please check back for updates.

3. monitoring2026-09-16 11:34 UTC

   We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.

4. resolved2026-09-16 22:05 UTC

   The issue has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on status.gong.io (opens in new tab). Gong profile · Recent Gong incidents · Markdown · JSON