Companies/GitHub/Incidents

GitHub: Processing delays to some Issues, Pull Requests and Webhooks

Timeline of updates

1. resolved2024-09-13 07:13 UTC

   On Sep 13, 2024, between 05:03 UTC and 07:13 UTC, the Webhooks and Actions services were degraded resulting in some customers experiencing delayed processing of Webhooks and Actions Runs. 0.5% of Webhook deliveries were delayed more than 2 minutes during the incident. 15% of Actions Runs started between 05:03 and 05:24 UTC saw run start delays or failures. At 05:24 UTC, we implemented a mitigation to shift traffic to healthy infrastructure and new Actions Runs resumed normal operations. During the rest of the incident window, Actions runs started before 05:24 UTC continued to see delays publishing logs or job results. No Actions runs or Webhook deliveries were lost, only delayed. We mitigated the incident by immediately shifting traffic to a healthy cluster while investigating. The incident was caused by an erroneous configuration change on our eventing platform. A permanent fix was deployed at 06:22 UTC after which services began to recover and burn down their backed up queues, with full recovery by 07:13 UTC. We are working to reduce our time to detection and develop test automation to prevent issues like this one in the future.

From GitHub’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab).

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