GitHub: Disruption with some GitHub services
Timeline of updates
- resolved
Between 2025-03-27 12:00 UTC and 2025-04-03 16:00 UTC, the GitHub Enterprise Cloud Dormant Users report was degraded and falsely indicated that dormant users were active within their business. This was due to increased load on a database from a non-performant query. We mitigated the incident by increasing the capacity of the database, and installing monitors for this specific report to improve observability for future. As a long-term solution, we are rewriting the Dormant Users report to optimize how it queries for user activity, which will result in significantly faster and accurate report generation.
From GitHub’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by GitHub, started 2025-04-02 19:08 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Disruption with some GitHub services
- Vendor
- GitHub
- Date
- URL
- https://rewindex.com/company/github/incidents/d3t3d2jn3b0j
GitHub profileRecent GitHub incidentsAll outages on April 2, 2025GitHub in April 2025MarkdownJSON