Companies/GitHub Copilot/Incidents

GitHub Copilot: Incident with Copilot

Timeline of updates

1. resolved2024-05-13 15:44 UTC

   Incident Report: May 13, 2024 (lasting approximately 4 hours) On May 13 at 10:40 AM UTC, GitHub Copilot Chat began returning error responses to 6% of users. The problem was identified, and a status update was provided shortly after. A mitigation strategy was implemented by 14:30 UTC, which mitigated the impact. The root cause of the incident was a combination of issues in the request handling process. Specifically, some requests were malformed, which resulted in being incorrectly routed to the wrong deployment. That deployment wasn’t resilient to the malformed requests and resulted in errors. To mitigate the immediate impact, requests were routed away from the failing deployment. This temporarily reduced the number of errors while the underlying issue was investigated and resolved. To prevent similar incidents in the future, we have enhanced validation checks for incoming requests to ensure proper handling and routing. In addition, we upgraded backend systems to provide more robust error handling and observability.

From GitHub Copilot’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on www.githubstatus.com (opens in new tab).

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