Companies/Stream (GetStream)/Incidents

Stream (GetStream): Elevated API Errors on us-east

Affected components: us-eastUS-East - Chat - API

Timeline of updates

1. investigating2021-12-08 07:20 UTC

   We're experiencing an elevated level of API errors and are currently looking into the issue. This issue affects one shard only in our us-east region.

2. identified2021-12-08 08:55 UTC

   The issue has been identified and a fix is being implemented. A temporary remediation has been put in place to mitigate the ongoing issue.

3. monitoring2021-12-08 09:02 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring2021-12-08 11:04 UTC

   The issue of this morning propagated to an additional component of our infrastructure intended to dispatch messages to the end users via websocket protocol. Our team tried to mitigate the issue and the problem seems to be resolved now. We are still monitoring the situation closely.

5. resolved2021-12-08 12:43 UTC

   The incident has been resolved. A post-mortem will follow.

Changes Rewindex caught on this incident

• Dec 8, 2021Major incident: Elevated API Errors on us-east

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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