# Stream (GetStream): Elevated API Errors on us-east

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-08 07:20 UTC · Resolved: 2021-12-08 12:43 UTC · Duration: 5.4 h
- Updates: 5 · Affected components: us-east, US-East - Chat - API
- [Vendor status page: https://stspg.io/xtbwft97rz5z](https://stspg.io/xtbwft97rz5z)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **investigating** 2021-12-08 07:20 UTC: We're experiencing an elevated level of API errors and are currently looking into the issue. This issue affects one shard only in our us-east region.
- **identified** 2021-12-08 08:55 UTC: The issue has been identified and a fix is being implemented. A temporary remediation has been put in place to mitigate the ongoing issue.
- **monitoring** 2021-12-08 09:02 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2021-12-08 11:04 UTC: The issue of this morning propagated to an additional component of our infrastructure intended to dispatch messages to the end users via websocket protocol. Our team tried to mitigate the issue and the problem seems to be resolved now. We are still monitoring the situation closely.
- **resolved** 2021-12-08 12:43 UTC: The incident has been resolved. A post-mortem will follow.

## Rewindex changes for this incident

- 2021-12-08 07:20 UTC: [Major incident: Elevated API Errors on us-east](https://rewindex.com/change/icf9547c7ed3e08.md)


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Canonical: https://rewindex.com/company/getstream/incidents/py272dwczrzy · Markdown: https://rewindex.com/company/getstream/incidents/py272dwczrzy.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/py272dwczrzy · Generated 2026-10-20T00:03:37.629Z