Companies/Stream (GetStream)/Incidents

Stream (GetStream): High error rate on Chat and Video API service in ohio region

Affected components: Chat - ohioohioJoining CallsVideo - Joining CallsTranscriptionsVideo - TranscriptionsRecordingsVideo - Recordings

Timeline of updates

1. identified2025-09-23 19:38 UTC

   One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

2. monitoring2025-09-23 19:44 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2025-09-23 19:47 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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