# Stream (GetStream): High error rate on Chat and Video API service in ohio region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-23 19:38 UTC · Resolved: 2025-09-23 19:47 UTC · Duration: 9 min
- Updates: 3 · Affected components: Chat - ohio, ohio, Joining Calls, Video - Joining Calls, Transcriptions, Video - Transcriptions, Recordings, Video - Recordings
- [Vendor status page: https://stspg.io/vm0cqddyqhj4](https://stspg.io/vm0cqddyqhj4)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **identified** 2025-09-23 19:38 UTC: One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.
- **monitoring** 2025-09-23 19:44 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-23 19:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/getstream/incidents/gq9v9zttphmq · Markdown: https://rewindex.com/company/getstream/incidents/gq9v9zttphmq.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/gq9v9zttphmq · Generated 2026-10-20T00:05:33.097Z