Companies/Stream (GetStream)/Incidents

Stream (GetStream): Data retrieval issue in US-East

Affected components: Chat - us-eastus-east

Timeline of updates

1. investigating2026-08-05 17:05 UTC

   We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.

2. identified2026-08-05 21:08 UTC

   The issue has been identified, and our engineering team is working to restore the data to its original state.

3. resolved2026-08-05 21:14 UTC

   The incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Stream (GetStream) profileRecent Stream (GetStream) incidentsMarkdownJSON