# Stream (GetStream): Data retrieval issue in US-East

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-05 17:05 UTC · Resolved: 2026-08-05 21:14 UTC · Duration: 4.2 h
- Updates: 3 · Affected components: Chat - us-east, us-east
- [Vendor status page: https://stspg.io/7lgh7s5cm0pl](https://stspg.io/7lgh7s5cm0pl)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **investigating** 2026-08-05 17:05 UTC: We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.
- **identified** 2026-08-05 21:08 UTC: The issue has been identified, and our engineering team is working to restore the data to its original state.
- **resolved** 2026-08-05 21:14 UTC: The incident has been resolved.


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Canonical: https://rewindex.com/company/getstream/incidents/0rjy43pbfzgh · Markdown: https://rewindex.com/company/getstream/incidents/0rjy43pbfzgh.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/0rjy43pbfzgh · Generated 2026-10-20T00:05:17.721Z