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Gamma: Issue with uploading images and other media types.

Impact: unknownStatus: resolvedStarted Resolved (30 h)6 updatesSource: status.gamma.app (opens in new tab)

Affected components: Web Application

Timeline of updates

  1. monitoring

    Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side..

  2. identified

    Our media processing provider is again having issues. We're in touch with them to monitor progress..

  3. investigating

    We are currently investigating this incident..

  4. monitoring

    Our media processing provider has implemented a fix and are currently monitoring the result. Error rates have dropped to normal levels and the app is operating normally..

  5. resolved

    This incident has been resolved..

  6. identified

    The root cause of this issue is with the service provider we use for processing uploaded images. We are working with their support to resolve this..

Impact, status and times are the vendor’s own, as last archived. View on status.gamma.app (opens in new tab). Gamma profile · Recent Gamma incidents · Markdown · JSON