# Gamma: Issue with uploading images and other media types.

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2025-09-03 23:00 UTC · Resolved: 2025-09-05 05:18 UTC · Duration: 30 h
- Updates: 6 · Affected components: Web Application
- [Vendor status page: https://status.gamma.app/incident/cmf4pyqaw003uaofn60lvtet1](https://status.gamma.app/incident/cmf4pyqaw003uaofn60lvtet1)
- [Company: Gamma](https://rewindex.com/company/gamma.md)

## Timeline of updates

- **monitoring** : Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side..
- **identified** : Our media processing provider is again having issues. We're in touch with them to monitor progress..
- **investigating** : We are currently investigating this incident..
- **monitoring** : Our media processing provider has implemented a fix and are currently monitoring the result. Error rates have dropped to normal levels and the app is operating normally..
- **resolved** : This incident has been resolved..
- **identified** : The root cause of this issue is with the service provider we use for processing uploaded images. We are working with their support to resolve this..


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Canonical: https://rewindex.com/company/gamma/incidents/cmf4pyqaw003uaofn60lvtet1 · Markdown: https://rewindex.com/company/gamma/incidents/cmf4pyqaw003uaofn60lvtet1.md · JSON: https://rewindex.com/api/v1/companies/gamma/incidents/cmf4pyqaw003uaofn60lvtet1 · Generated 2026-10-18T10:43:19.092Z