FullStory: Partial Outage: Integrations - 5/5-5/19
Timeline of updates
- resolved
Beginning on May 5, a defect was introduced impacting certain integrations. As a result, custom events from our Data Layer Capture integration may have failed to capture for some customers. In addition, users of Intercom, Mixpanel, Bugsnag, Olark, Google Analytics Universal and Qualtrics may have missing session URLs attached to users captured in these platforms. A fix was implemented on May 19; however, any lost data during this period is irretrievable. We apologize for the inconvenience. If you have any questions, please reach out to our support team via support@fullstory.com. All impacted customers have been notified via email.
From FullStory’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.fullstory.com (opens in new tab).