# FullStory: Partial Outage: Integrations - 5/5-5/19

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-05 17:00 UTC · Resolved: 2023-05-05 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/ktqx5dz7jcnc](https://status.fullstory.com/incidents/ktqx5dz7jcnc)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2023-05-05 17:00 UTC: Beginning on May 5, a defect was introduced impacting certain integrations. As a result, custom events from our Data Layer Capture integration may have failed to capture for some customers. In addition, users of Intercom, Mixpanel, Bugsnag, Olark, Google Analytics Universal and Qualtrics may have missing session URLs attached to users captured in these platforms. A fix was implemented on May 19; however, any lost data during this period is irretrievable. We apologize for the inconvenience. If you have any questions, please reach out to our support team via support@fullstory.com. All impacted customers have been notified via email.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/fullstory/incidents/ktqx5dz7jcnc · Markdown: https://rewindex.com/company/fullstory/incidents/ktqx5dz7jcnc.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/ktqx5dz7jcnc · Generated 2026-10-20T01:34:35.670Z