rewindex

CompaniesFullStoryIncidents

FullStory: Metric Alerts Firing Incorrectly

MinorStatus: resolvedStarted Resolved (3.3 h)2 updatesstspg.io (opens in new tab)

Affected components: NA1 Data Center - Webhooks & AlertsWebhooks & AlertsEU1 Data Center - Webhooks & AlertsWebhooks & Alerts

Timeline of updates

  1. investigating

    We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected.

    Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information.

    We apologize for the disruption and appreciate your patience.

  2. resolved

    As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold.

    Start time of this issue:
    Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET
    All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET

    If you continue to receive alerts you believe are incorrect, please reach out to us at support@fullstory.com. We apologize for the disruption.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by FullStory, started 2026-06-11 13:28 UTC, resolved after 3.3 h, 2 update(s).

Title
Metric Alerts Firing Incorrectly
Vendor
FullStory
Date
URL
https://rewindex.com/company/fullstory/incidents/5ks9s69mrp79

FullStory profileRecent FullStory incidentsAll outages on June 11, 2026FullStory in June 2026MarkdownJSON