Freshdesk: Email Delivery Issues – US Region
Affected components: Email
Timeline of updates
- update
We are currently investigating an issue affecting email delivery services. Our team is working to identify the cause and restore the services. Further updates will be provided as more information becomes available.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-04 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
c71758f49b4d98bc…Version 2 captured
In the 2026-11-04 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
192261223f80b3ea…
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-11-04 17:15 UTC, resolved after 1.5 h, 1 update(s); edited after publishing.
- Title
- Email Delivery Issues – US Region
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1610069
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