Freshdesk: Performance degradation in Freshdesk
Affected components: SearchSearchEmailAgent PortalEmailAgent PortalAnalytics & ReportingSocialAnalytics & ReportingSocialMarketplaceMarketplaceAI Agents & BotsAI Agents & BotsIntegrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & OthersCustom ObjectsCustom ObjectsWorkflow & AutomationsSandboxTicketing CoreWorkflow & AutomationsTicketing CoreSandboxAPIAPIBillingBillingThird Party ServicesThird Party ServicesRouting & Agent AvailabilityRouting & Agent AvailabilityLoginLoginContact & Account ManagementCSATSLAChat & MessagingCustomer PortalContact & Account ManagementSLAChat & MessagingCSATCustomer PortalIncoming MessagesIncoming Messages
Timeline of updates
- update
We experienced network performance issues due to an issue with our third-party service provider between 4:58 AM IST and 6:00 AM IST. Our engineering team worked closely with the provider to investigate and resolve the issue. The issue has been resolved, and traffic has remained normal since 6:00 AM IST. All services are functioning as expected, and we will continue to monitor closely to ensure stability.
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-28 23:28 UTC, resolved after 1.0 h, 1 update(s).
- Title
- Performance degradation in Freshdesk
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609995
Freshdesk profileRecent Freshdesk incidentsAll outages on October 28, 2026Freshdesk in October 2026MarkdownJSON