# Freshdesk: Performance degradation in Freshdesk

> Freshdesk status incident “Performance degradation in Freshdesk” on 2026-10-28: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609995
Last updated: 2026-10-29T00:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-28 23:28 UTC · Resolved: 2026-10-29 00:30 UTC · Duration: 1.0 h
- Updates: 1 · Affected components: Search, Search, Email, Agent Portal, Email, Agent Portal, Analytics & Reporting, Social, Analytics & Reporting, Social, Marketplace, Marketplace, AI Agents & Bots, AI Agents & Bots, Integrations: Freshcaller, Freshservice, Slack & Others, Integrations: Freshcaller, Freshservice, Slack & Others, Custom Objects, Custom Objects, Workflow & Automations, Sandbox, Ticketing Core, Workflow & Automations, Ticketing Core, Sandbox, API, API, Billing, Billing, Third Party Services, Third Party Services, Routing & Agent Availability, Routing & Agent Availability, Login, Login, Contact & Account Management, CSAT, SLA, Chat & Messaging, Customer Portal, Contact & Account Management, SLA, Chat & Messaging, CSAT, Customer Portal, Incoming Messages, Incoming Messages
- [Vendor status page: https://status.freshworks.com/incident/1609995](https://status.freshworks.com/incident/1609995)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-10-28 23:28 UTC: We experienced network performance issues due to an issue with our third-party service provider between 4:58 AM IST and 6:00 AM IST. Our engineering team worked closely with the provider to investigate and resolve the issue. The issue has been resolved, and traffic has remained normal since 6:00 AM IST. All services are functioning as expected, and we will continue to monitor closely to ensure stability.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-28 23:28 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609995
- Citation: Freshdesk, “Performance degradation in Freshdesk” (2026-10-28 23:28 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609995 (CC BY 4.0).
- Markdown link: `[Freshdesk: Performance degradation in Freshdesk (2026-10-28)](https://rewindex.com/company/freshdesk/incidents/1609995)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609995 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609995.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609995 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:00:40.885Z