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CompaniesFreshdeskIncidents

Freshdesk: Performance degradation in Freshdesk

MinorStatus: resolvedStarted Resolved (3.2 h)1 updatestatus.freshworks.com (opens in new tab)

Affected components: SearchEmailAgent PortalAnalytics & ReportingSocialMarketplaceAI Agents & BotsIntegrations: Freshcaller, Freshservice, Slack & OthersCustom ObjectsWorkflow & AutomationsSandboxTicketing CoreAPIBillingThird Party ServicesRouting & Agent AvailabilityLoginContact & Account ManagementCSATSLAChat & MessagingCustomer PortalIncoming Messages

Timeline of updates

  1. update

    We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

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Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-23 15:20 UTC, resolved after 3.2 h, 1 update(s).

Title
Performance degradation in Freshdesk
Vendor
Freshdesk
Date
URL
https://rewindex.com/company/freshdesk/incidents/1609970

Freshdesk profileRecent Freshdesk incidentsAll outages on October 23, 2026Freshdesk in October 2026MarkdownJSON