# Freshdesk: Performance degradation in Freshdesk

> Freshdesk status incident “Performance degradation in Freshdesk” on 2026-10-23: impact minor (vendor’s label), 3.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609970
Last updated: 2026-10-23T18:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-23 15:20 UTC · Resolved: 2026-10-23 18:30 UTC · Duration: 3.2 h
- Updates: 1 · Affected components: Search, Email, Agent Portal, Analytics & Reporting, Social, Marketplace, AI Agents & Bots, Integrations: Freshcaller, Freshservice, Slack & Others, Custom Objects, Workflow & Automations, Sandbox, Ticketing Core, API, Billing, Third Party Services, Routing & Agent Availability, Login, Contact & Account Management, CSAT, SLA, Chat & Messaging, Customer Portal, Incoming Messages
- [Vendor status page: https://status.freshworks.com/incident/1609970](https://status.freshworks.com/incident/1609970)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-10-23 15:20 UTC: We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-23 15:20 UTC, resolved after 3.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609970
- Citation: Freshdesk, “Performance degradation in Freshdesk” (2026-10-23 15:20 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609970 (CC BY 4.0).
- Markdown link: `[Freshdesk: Performance degradation in Freshdesk (2026-10-23)](https://rewindex.com/company/freshdesk/incidents/1609970)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609970 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609970.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609970 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:08:17.882Z