Freshdesk: Investigating delays in social channel messaging and ticket creation for some US customers
Affected components: Social
Timeline of updates
- update
We are currently investigating an issue affecting some customers in the US region. Customers may experience delays in receiving messages from social channels, including WhatsApp, Facebook, and Instagram. As a result, some customers may also experience delays in ticket creation through these channels.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will provide another update as soon as more information becomes available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-18 19:00 UTC, resolved after 17 h, 1 update(s).
- Title
- Investigating delays in social channel messaging and ticket creation for some US customers
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609705
Freshdesk profileRecent Freshdesk incidentsAll outages on September 18, 2026Freshdesk in September 2026MarkdownJSON