# Freshdesk: Investigating delays in social channel messaging and ticket creation for some US customers

> Freshdesk status incident “Investigating delays in social channel messaging and ticket creation for some US customers” on 2026-09-18: impact minor (vendor’s label), 17 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609705
Last updated: 2026-09-19T12:27:49Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-18 19:00 UTC · Resolved: 2026-09-19 12:27 UTC · Duration: 17 h
- Updates: 1 · Affected components: Social
- [Vendor status page: https://status.freshworks.com/incident/1609705](https://status.freshworks.com/incident/1609705)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-09-18 19:00 UTC: We are currently investigating an issue affecting some customers in the US region. Customers may experience delays in receiving messages from social channels, including WhatsApp, Facebook, and Instagram. As a result, some customers may also experience delays in ticket creation through these channels. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide another update as soon as more information becomes available.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-18 19:00 UTC, resolved after 17 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609705
- Citation: Freshdesk, “Investigating delays in social channel messaging and ticket creation for some US customers” (2026-09-18 19:00 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609705 (CC BY 4.0).
- Markdown link: `[Freshdesk: Investigating delays in social channel messaging and ticket creation for some US customers (2026-09-18)](https://rewindex.com/company/freshdesk/incidents/1609705)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609705 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609705.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609705 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:22:46.015Z