Freshdesk: Degradation in tickets UI
Affected components: Ticketing CoreTicketing CoreTicketing CoreTicketing CoreTicketing Core
Timeline of updates
- update
We identified an issue affecting the rendering of the Tickets page, which caused parts of the user interface to display incorrectly or become unavailable. This issue has been resolved and the Tickets page is now operating normally.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-04 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
1b47ab6ce92754f0…
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-16 10:35 UTC, resolved after 2.7 h, 1 update(s).
- Title
- Degradation in tickets UI
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609689
Freshdesk profileRecent Freshdesk incidentsAll outages on September 16, 2026Freshdesk in September 2026MarkdownJSON