# Freshdesk: Degradation in tickets UI

> Freshdesk status incident “Degradation in tickets UI” on 2026-09-16: impact minor (vendor’s label), 2.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609689
Last updated: 2026-09-16T13:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-16 10:35 UTC · Resolved: 2026-09-16 13:18 UTC · Duration: 2.7 h
- Updates: 1 · Affected components: Ticketing Core, Ticketing Core, Ticketing Core, Ticketing Core, Ticketing Core
- [Vendor status page: https://status.freshworks.com/incident/1609689](https://status.freshworks.com/incident/1609689)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-09-16 10:35 UTC: We identified an issue affecting the rendering of the Tickets page, which caused parts of the user interface to display incorrectly or become unavailable. This issue has been resolved and the Tickets page is now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-16 10:35 UTC, resolved after 2.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609689
- Citation: Freshdesk, “Degradation in tickets UI” (2026-09-16 10:35 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609689 (CC BY 4.0).
- Markdown link: `[Freshdesk: Degradation in tickets UI (2026-09-16)](https://rewindex.com/company/freshdesk/incidents/1609689)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609689 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609689.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609689 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:48:58.312Z