Freshdesk: Issues Affecting Incoming and Outgoing Calls
Affected components: Integrations: Freshcaller, Freshservice, Slack & Others
Timeline of updates
- update
We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-04 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
3e2a0a8521fc5247…
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-15 01:44 UTC, resolved after 6.0 h, 1 update(s).
- Title
- Issues Affecting Incoming and Outgoing Calls
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609678
Freshdesk profileRecent Freshdesk incidentsAll outages on September 15, 2026Freshdesk in September 2026MarkdownJSON