# Freshdesk: Issues Affecting Incoming and Outgoing Calls

> Freshdesk status incident “Issues Affecting Incoming and Outgoing Calls” on 2026-09-15: impact minor (vendor’s label), 6.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609678
Last updated: 2026-09-15T07:46:17Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-15 01:44 UTC · Resolved: 2026-09-15 07:46 UTC · Duration: 6.0 h
- Updates: 1 · Affected components: Integrations: Freshcaller, Freshservice, Slack & Others
- [Vendor status page: https://status.freshworks.com/incident/1609678](https://status.freshworks.com/incident/1609678)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-09-15 01:44 UTC: We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-15 01:44 UTC, resolved after 6.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609678
- Citation: Freshdesk, “Issues Affecting Incoming and Outgoing Calls” (2026-09-15 01:44 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609678 (CC BY 4.0).
- Markdown link: `[Freshdesk: Issues Affecting Incoming and Outgoing Calls (2026-09-15)](https://rewindex.com/company/freshdesk/incidents/1609678)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609678 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609678.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609678 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:19:56.143Z