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CompaniesFreshdeskIncidents

Freshdesk: Performance degradation in Freshdesk

MinorStatus: resolvedStarted Resolved (16 h)1 updatestatus.freshworks.com (opens in new tab)

Affected components: SearchSearchSearchEmailEmailEmailAgent PortalAgent PortalSearchEmailAgent PortalAgent PortalAnalytics & ReportingAnalytics & ReportingAnalytics & ReportingSocialSocialSocialAnalytics & ReportingSocialMarketplaceMarketplaceMarketplaceMarketplaceAI Agents & BotsAI Agents & BotsAI Agents & BotsIntegrations: Freshcaller, Freshservice, Slack & OthersAI Agents & BotsIntegrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & OthersIntegrations: Freshcaller, Freshservice, Slack & OthersAPICustom ObjectsCustom ObjectsWorkflow & AutomationsSandboxTicketing CoreWorkflow & AutomationsTicketing CoreSandboxCustom ObjectsSandboxWorkflow & AutomationsTicketing CoreCustom ObjectsWorkflow & AutomationsSandboxTicketing CoreAPIAPIAPIBillingBillingBillingBillingThird Party ServicesThird Party ServicesThird Party ServicesThird Party ServicesRouting & Agent AvailabilityRouting & Agent AvailabilityRouting & Agent AvailabilityRouting & Agent AvailabilityLoginLoginLoginLoginContact & Account ManagementCSATCSATSLAChat & MessagingCustomer PortalContact & Account ManagementChat & MessagingSLACSATChat & MessagingCSATCustomer PortalSLASLAChat & MessagingContact & Account ManagementCustomer PortalCustomer PortalContact & Account ManagementAgent PortalCustomer PortalEmailChat & MessagingSocialSLARouting & Agent AvailabilityWorkflow & AutomationsAI Agents & BotsTicketing CoreContact & Account ManagementCustom ObjectsAnalytics & ReportingCSATLoginMarketplaceSearchThird Party ServicesIntegrations: Freshcaller, Freshservice, Slack & OthersAPIBillingSandboxIncoming MessagesIncoming MessagesIncoming MessagesIncoming MessagesIncoming Messages

Timeline of updates

  1. update

    We are investigating service disruptions caused by a third-party service provider, impacting a subset of customers in the Manila, Philippines region. The third-party provider has acknowledged the issue and we are actively working on a fix and will provide updates as they become available.

    As a workaround, affected customers can try accessing Freshdesk using a different VPN region.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-02 17:18 UTC, resolved after 16 h, 1 update(s).

Title
Performance degradation in Freshdesk
Vendor
Freshdesk
Date
URL
https://rewindex.com/company/freshdesk/incidents/1609584

Freshdesk profileRecent Freshdesk incidentsAll outages on September 2, 2026Freshdesk in September 2026MarkdownJSON