# Freshdesk: Performance degradation in Freshdesk

> Freshdesk status incident “Performance degradation in Freshdesk” on 2026-09-02: impact minor (vendor’s label), 16 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609584
Last updated: 2026-09-03T09:00:16Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-02 17:18 UTC · Resolved: 2026-09-03 09:00 UTC · Duration: 16 h
- Updates: 1 · Affected components: Search, Search, Search, Email, Email, Email, Agent Portal, Agent Portal, Search, Email, Agent Portal, Agent Portal, Analytics & Reporting, Analytics & Reporting, Analytics & Reporting, Social, Social, Social, Analytics & Reporting, Social, Marketplace, Marketplace, Marketplace, Marketplace, AI Agents & Bots, AI Agents & Bots, AI Agents & Bots, Integrations: Freshcaller, Freshservice, Slack & Others, AI Agents & Bots, Integrations: Freshcaller, Freshservice, Slack & Others, Integrations: Freshcaller, Freshservice, Slack & Others, Integrations: Freshcaller, Freshservice, Slack & Others, API, Custom Objects, Custom Objects, Workflow & Automations, Sandbox, Ticketing Core, Workflow & Automations, Ticketing Core, Sandbox, Custom Objects, Sandbox, Workflow & Automations, Ticketing Core, Custom Objects, Workflow & Automations, Sandbox, Ticketing Core, API, API, API, Billing, Billing, Billing, Billing, Third Party Services, Third Party Services, Third Party Services, Third Party Services, Routing & Agent Availability, Routing & Agent Availability, Routing & Agent Availability, Routing & Agent Availability, Login, Login, Login, Login, Contact & Account Management, CSAT, CSAT, SLA, Chat & Messaging, Customer Portal, Contact & Account Management, Chat & Messaging, SLA, CSAT, Chat & Messaging, CSAT, Customer Portal, SLA, SLA, Chat & Messaging, Contact & Account Management, Customer Portal, Customer Portal, Contact & Account Management, Agent Portal, Customer Portal, Email, Chat & Messaging, Social, SLA, Routing & Agent Availability, Workflow & Automations, AI Agents & Bots, Ticketing Core, Contact & Account Management, Custom Objects, Analytics & Reporting, CSAT, Login, Marketplace, Search, Third Party Services, Integrations: Freshcaller, Freshservice, Slack & Others, API, Billing, Sandbox, Incoming Messages, Incoming Messages, Incoming Messages, Incoming Messages, Incoming Messages
- [Vendor status page: https://status.freshworks.com/incident/1609584](https://status.freshworks.com/incident/1609584)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-09-02 17:18 UTC: We are investigating service disruptions caused by a third-party service provider, impacting a subset of customers in the Manila, Philippines region. The third-party provider has acknowledged the issue and we are actively working on a fix and will provide updates as they become available. As a workaround, affected customers can try accessing Freshdesk using a different VPN region.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-09-02 17:18 UTC, resolved after 16 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609584
- Citation: Freshdesk, “Performance degradation in Freshdesk” (2026-09-02 17:18 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609584 (CC BY 4.0).
- Markdown link: `[Freshdesk: Performance degradation in Freshdesk (2026-09-02)](https://rewindex.com/company/freshdesk/incidents/1609584)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609584 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609584.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609584 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:40:55.223Z