Freshdesk: Issue with IMAP for Microsoft Mail Servers
Affected components: EmailEmailEmailEmailEmail
Timeline of updates
- update
We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-31 16:15 UTC, resolved after 11 h, 1 update(s).
- Title
- Issue with IMAP for Microsoft Mail Servers
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609563
Freshdesk profileRecent Freshdesk incidentsAll outages on August 31, 2026Freshdesk in August 2026MarkdownJSON