# Freshdesk: Issue with IMAP for Microsoft Mail Servers

> Freshdesk status incident “Issue with IMAP for Microsoft Mail Servers” on 2026-08-31: impact minor (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609563
Last updated: 2026-09-01T03:21:54Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-31 16:15 UTC · Resolved: 2026-09-01 03:21 UTC · Duration: 11 h
- Updates: 1 · Affected components: Email, Email, Email, Email, Email
- [Vendor status page: https://status.freshworks.com/incident/1609563](https://status.freshworks.com/incident/1609563)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-31 16:15 UTC: We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-31 16:15 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609563
- Citation: Freshdesk, “Issue with IMAP for Microsoft Mail Servers” (2026-08-31 16:15 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609563 (CC BY 4.0).
- Markdown link: `[Freshdesk: Issue with IMAP for Microsoft Mail Servers (2026-08-31)](https://rewindex.com/company/freshdesk/incidents/1609563)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609563 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609563.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609563 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:37:45.576Z