Freshdesk: Performance Degradation
Affected components: Agent PortalAgent Portal
Timeline of updates
- update
We experienced intermittent issues while accessing the Freshdesk portal, impacting a subset of customers. The issue has been resolved, and the portal is now operating normally.
Archive proof
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How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-20 10:45 UTC, resolved after 34 min, 1 update(s).
- Title
- Performance Degradation
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609453
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