# Freshdesk: Performance Degradation

> Freshdesk status incident “Performance Degradation” on 2026-08-20: impact minor (vendor’s label), 34 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609453
Last updated: 2026-08-20T11:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-20 10:45 UTC · Resolved: 2026-08-20 11:19 UTC · Duration: 34 min
- Updates: 1 · Affected components: Agent Portal, Agent Portal
- [Vendor status page: https://status.freshworks.com/incident/1609453](https://status.freshworks.com/incident/1609453)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-20 10:45 UTC: We experienced intermittent issues while accessing the Freshdesk portal, impacting a subset of customers. The issue has been resolved, and the portal is now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-20 10:45 UTC, resolved after 34 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609453
- Citation: Freshdesk, “Performance Degradation” (2026-08-20 10:45 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609453 (CC BY 4.0).
- Markdown link: `[Freshdesk: Performance Degradation (2026-08-20)](https://rewindex.com/company/freshdesk/incidents/1609453)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609453 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609453.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609453 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:55:43.174Z