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CompaniesFreshdeskIncidents

Freshdesk: Issue with SLA, workflow and automations in our freshdesk support portal

MinorStatus: resolvedStarted Resolved (3.8 h)1 updatestatus.freshworks.com (opens in new tab)

Affected components: Agent PortalWorkflow & AutomationsSLA

Timeline of updates

  1. update

    We are currently experiencing an issue affecting SLA calculations for tickets. This may impact automatic ticket assignment and automation workflows. Saved list views are also affected for a subset of customers.Our engineering team is actively working to restore full functionality for all affected tickets.

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Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-10 09:30 UTC, resolved after 3.8 h, 1 update(s).

Title
Issue with SLA, workflow and automations in our freshdesk support portal
Vendor
Freshdesk
Date
URL
https://rewindex.com/company/freshdesk/incidents/1609395

Freshdesk profileRecent Freshdesk incidentsAll outages on August 10, 2026Freshdesk in August 2026MarkdownJSON